1. Digital Products

All products sold on our website are artistic digital works such as samples, sound packs, and presets. Since these are instantly delivered digital goods, all sales are final once the download link has been accessed.

2. Refund Eligibility

Refunds are only provided in cases of duplicate payments made for the same order. If you believe you have been charged twice, please contact us within 14 days of purchase for verification and resolution.

In all other cases, including technical or download-related issues, our team will assist you by providing a working alternative download link or replacement access — not a refund.

3. Non-Refundable Situations

Refunds cannot be issued under the following conditions:

• After successful download or access of digital files
• Change of mind or mistaken purchase
• Compatibility issues when requirements were clearly stated
• Failure to use the product due to user-side technical limitations

4. File Access Issues

If your files are corrupted, incomplete, or inaccessible, we will promptly send you a new download link or replacement version after verification. Refunds are not applicable in such cases, but we’ll ensure you receive the full product you paid for.

You can contact us through our Contact Page for quick assistance.

5. Refund Processing

If your duplicate payment refund request is approved, it will be processed within 7–10 business days to your original payment method.

6. Contact Information

For refund-related concerns or download issues, please reach out via our official support channels:

Or email us at support@Artfluir.com.